FAQs
What are your hours of operation?
Mon to Fri 9am-3pm
Do you offer pick-up?
Yes, we offer pick-up between our hours of operation, Mon-Fri 9:00am - 10:00pm.
Can you install my purchased products?
Yes, we can install your products, but we require contacting us before purchasing.
Who do you use to deliver?
At Flexible Neon, we aim to get your order to you as fast as possible, so we use StarTrack or AusPost.
What if I have a Warranty Claim?
Please contact us for any warranty claims. To receive the warranty claim, all product manuals specifications must be met.
Can I come see the product before buying?
Yes, but please contact us first to arrange a showroom visit.
Are your lighting products safe to use?
Safety is a top priority for us. Our lighting products are designed to meet strict safety standards. They are generally safe to touch, emit minimal heat, and are built to withstand various environmental conditions. However, it's essential to follow installation guidelines and exercise caution when handling electrical components.
Is Flexible Neon easy to install, or do I need professional assistance?
Installation requirements can vary depending on the specific product and application. Most of our products are extra low voltage, and designed for straightforward DIY installation. However, for more complex projects or if you're unsure about the installation process, we recommend consulting Flexible Neon or a qualified professional to ensure a safe and efficient setup.
Can I purchase Flexible Neon products for personal use, or are they primarily for commercial applications?
Our product range caters to a wide audience, including both commercial and residential customers. Whether you're looking to enhance the lighting in your home, create stunning visual displays for your business, or tackle large-scale architectural projects, we have solutions to meet your needs.
Why should I use extra low voltage (ELV)?
ELV lighting is preferred for its enhanced safety, energy efficiency, dimming capabilities, and longevity. It provides flexible lighting solutions suitable for various settings, complies with safety regulations, and safe to use.
What sets Flexible Neon apart from other lighting providers?
Our commitment to innovation, quality, and customer satisfaction sets us apart. We continually invest in research and development to offer cutting-edge lighting solutions. Our extensive product range, customisation options, and dedication to extra low voltage make us a preferred choice for many lighting projects.