FAQ's
All your questions in one place, find the answer you need beow.
Showroom & Pick Up
Below are some common questions about shipping, returns, and exchanges
What are your hours of operation?
Mon to FriΒ Β Β Β Β 9am-5pm
Can I come see the product before buying?
Yes, but we recommend contacting us at 0439 392 233 to arrange a showroom visit.
Walk-ins are welcome.
Do you offer pick-up?
Yes, we offer pick-up between our hours of operation, Mon-Fri 9:00am - 5:00pm.
What sets Flexible Neon apart from other lighting providers?
Our commitment to innovation, quality, and customer satisfaction sets us apart. We continually invest in research and development to offer cutting-edge lighting solutions.
Our extensive product range, customisation options, and dedication to extra low voltage make us a preferred choice for many lighting projects.
Installation & Support
Below are some of are common questions about orders
Can you install my purchased products?
Yes, we can install your products, but we require contacting us before purchasing.
Is Flexible Neon easy to install, or do I need professional assistance?
Installation requirements can vary depending on the specific product and application. Most of our products are extra low voltage, and are designed for straightforward DIY installation.
Please click here for Installation Guides.
However, for more complex projects or if you're unsure about the installation process, we recommend consulting Flexible Neon or a qualified professional to ensure a safe and efficient setup.
Product Safety & Information
Below are some common questions about our products
Are your lighting products safe to use?
Safety is a top priority for us. Our lighting products are designed to meet strict safety standards. They are generally safe to touch, emit minimal heat, and are built to withstand various environmental conditions.
However, it's essential to follow installation guidelines and exercise caution when handling electrical components.
Why should I use extra low voltage (ELV)?
ELV lighting is preferred for its enhanced safety, energy efficiency, dimming capabilities, and longevity. It provides flexible lighting solutions suitable for various settings, complies with safety regulations, and is safe to use.
Do LEDs Last Longer with Better Quality Drivers
Yes β higher quality LED drivers help LEDs last significantly longer. A good driver provides stable voltage and current, reducing heat and preventing premature wear, flickering, or failure. Cheaper drivers can cause inconsistent performance and shorten the lifespan of your LEDs.
What if I have a Warranty Claim?
Please contact us for any warranty claims. To receive the warranty claim, all product manuals and specifications must be met.
Product Safety & Information
Below are some common questions about our products
Are your lighting products safe to use?
Safety is a top priority for us. Our lighting products are designed to meet strict safety standards. They are generally safe to touch, emit minimal heat, and are built to withstand various environmental conditions.
However, it's essential to follow installation guidelines and exercise caution when handling electrical components.
Why should I use extra low voltage (ELV)?
ELV lighting is preferred for its enhanced safety, energy efficiency, dimming capabilities, and longevity. It provides flexible lighting solutions suitable for various settings, complies with safety regulations, and is safe to use.
Do LEDs Last Longer with Better Quality Drivers
Yes β higher quality LED drivers help LEDs last significantly longer. A good driver provides stable voltage and current, reducing heat and preventing premature wear, flickering, or failure. Cheaper drivers can cause inconsistent performance and shorten the lifespan of your LEDs.
What if I have a Warranty Claim?
Please contact us for any warranty claims. To receive the warranty claim, all product manuals and specifications must be met.